PRIVACYPOLICY

1. INTRODUCTION

Alenzo Collective B.V. ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

This policy complies with the General Data Protection Regulation (GDPR), the Dutch Data Protection Act (Uitvoeringswet AVG), and other applicable privacy laws in the Netherlands and European Union.

2. INFORMATION WE COLLECT

Personal Information You Provide

• Name, email address, and contact information
• Account registration details
• Payment and billing information
• Communication preferences
• Content you upload or submit to our services
• Support requests and correspondence

Information We Collect Automatically

• IP address and device information
• Browser type and version
• Usage patterns and preferences
• Cookies and similar tracking technologies
• Log files and analytics data

Information from Third Parties

• Social media authentication data
• Payment processor information
• Analytics and advertising partners
• Public databases and directories

3. HOW WE USE YOUR INFORMATION

We process your personal data for the following purposes:

4. LEGAL BASIS FOR PROCESSING

Under GDPR, we process your personal data based on the following legal grounds:

• Contract: To fulfill our contractual obligations to you
• Legitimate Interest: For business operations and service improvement
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws and regulations
• Vital Interest: To protect your or others' essential interests

5. DATA SHARING AND DISCLOSURE

We may share your personal data with:

• Service Providers: Third-party vendors who assist in service delivery
• Payment Processors: For secure payment processing
• Analytics Partners: For website and service analytics
• Legal Authorities: When required by law or legal process
• Business Transfers: In case of merger, acquisition, or sale

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. INTERNATIONAL DATA TRANSFERS

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure adequate protection through:

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules
• Certification schemes and codes of conduct

7. DATA RETENTION

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Account Data: Until account deletion or 3 years after last activity
• Transaction Records: 7 years for tax and accounting purposes
• Marketing Data: Until consent withdrawal or 2 years of inactivity
• Legal Claims: Until resolution plus applicable limitation periods
• Analytics Data: Anonymized after 26 months

8. YOUR RIGHTS UNDER GDPR

As a data subject, you have the following rights:

To exercise these rights, contact us at hello@alenzocollective.com. We will respond within 30 days.

9. COOKIES AND TRACKING

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for personalized advertising
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings or our cookie consent banner.

10. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data:

11. CHILDREN'S PRIVACY

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications for significant changes

13. SUPERVISORY AUTHORITY

If you have concerns about our data processing practices, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

14. CONTACT US

For any questions about this Privacy Policy or our data practices, please contact us: